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Crisis Response

Programs and Training

Providing Technical Assistance and Training for Crisis Response Systems Worldwide

Crisis Call Training for Emergency Call Centers

Train-the-Trainer

Trainer Portal


THE TRAINING

Crisis Call Training for Emergency Call Centers is an 8-hour course of instruction. The training is to prepare call-takers of  emergency call centers worldwide (911, 999, 112, 113, 117, etc.) how to:

> Identify the call being behavioral health related

> Begin the de-escalation process

> Triage the call to determine the most appropriate response

> Complete a warm-handoff to a crisis line service if determined appropriate

> Gather and provide information to responding officers if warranted


THE CONTENT

Topics covered in Crisis Call Training for Emergency Call Centers include:

    • The role of emergency call takers in a crisis response system
    • Indications of behavioral health disorders
    • Suicide assessment and intervention
    • Crisis intervention skills and strategies
    • Call management
    • Scenario-based training

Scenario-based training based on actual calls for service allow the participants to practice the skills and strategies of crisis call management, receive feedback, and promote further discussion of such calls for service.

Train-the-Trainer

Crisis Response Programs and Training offers a train-the-trainer of this Crisis Call Training for Emergency Call Centers.  This train-the-trainer is a 16-hour course of instruction delivered virtually in four 4-hour sessions conducted on consecutive days.

This train-the-trainer is open only for those who are currently employed by an emergency communication center.   Attendees who fully attend, participate, and pass this course will receive a certificate of completion and access to all training materials.

Due to the intense training of this course it is limited to 10 participants.

Instructor-led Training

Crisis Response Programs and Training can offer this course as instructor-led training delivered directly to telecommunicators.  The instructor-led training is an 8-hour course of instruction delivered virtually in 4-hour sessions conducted on consecutive days.

Contact Training@CRPTinc.org to arrange instructor-led trining.

Past Attendees' Comments

"This training program was amazing! This type of training is long overdue. Mental health is ever growing all over the world and as a telecommunicator, we are expected to solve all problems. The tools learned will allow proper techniques and the possibilities of offering a warm hand over to crisis lines or a crisis response team. As a trainer giving feedback can be challenging at times, well not anymore! They will give you great techniques on how to give feedback. I can say the scenarios are real everyday calls that I have actually had most of them before which made the class great as well!

I can't wait to train my agency!What are you waiting for? Take the class!"

~N. Evans, Caddo Parrish Sheriff's Office~

“Definitely would recommend, this relates to so many aspects of our daily duties.”

~V. Davis, Police Communications Officer, Bossier City Police Department~

“A lot of useful information for telecommunicators. Enjoyed having more than one instructor and the fact that they each had a different area of expertise.”

~D. Moore, Assistant Chief, Shreveport Fire Department~

UPCOMING  COURSES

click on the course below to be taken to its registration page

Crisis Call Training for Emergency Call Centers Train-the-Trainer

Registration  Fee  $1,450.

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March 4-7, 2024

March 25-28, 2024

April 22-25, 2024

May 20-23, 2024

July 15-18, 2024

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