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Crisis Response

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Providing Technical Assistance and Training for Crisis Response Systems Worldwide

De-escalation Training for Law Enforcement


De-escalation Training for Law Enforcement is an 8-hour course of instruction that focuses on four principles of safety.  Along with prioritizing the essential need of officer safety, the principles emphasize safety of all persons involved and safety of the community.

De-escalation Training for Law Enforcement provides instruction on identifying the signs, symptoms, and presentations of psychiatric disorders, developmental disorders, age related disorders, cognitive disorders, and substance abuse disorders. Training videos developed specifically for law enforcement response to these types of situations are incorporated, reviewed, and discussed. 

(A 4-hour version of the law enforcement course, "De-escalation Training for Law Enforcement - Intervention Strategies" is also available and omits this clinical portion of the 8-hour course for those officers well trained in behavioral health issues.)

In receiving this training, law enforcement officers will learn techniques to respond effectively, interact rationally, and remain calm in emotionally charged situations.  Officers will also learn how to recognize hooks and triggers as a method to create empathy and establish a resolution. Additionally, officers will learn simple acronyms that will contribute to quick and effective implementation of skills that can be used to safely guide officers' decisions, judgment, and actions in these emotionally charged situations.

During this course of instruction, dispositions to a call for service regarding behavioral health issues will be discussed.  Finding the most effective and sustainable long-term solution to a situation will be encouraged.  Officers will be trained to consider all local resources before deciding the disposition of various presented calls for service.

This course is taught in a high-energy, casual, and interactive format. Scenarios based on actual calls for service are incorporated to demonstrate the techniques presented and encourage further discussion.  A manual is provided for each attendee to take notes and follow along with the instruction.  Those successfully completing the course will receive a certificate of attendance.


"This was one of the few LEO trainings that I wish would have been longer.  The scenarios were awesome training opportunities."  Officer H. Kintzel, Andover Police Dept. ~

"The instructor was very knowledgable and made the information easy to understand and implement."  ~ Officer T. Miller, Lafayette College Police Dept. ~

"This is very useful and necessary training for all officers." ~ Sgt. H. Lang, West Jordan Police Dept.~

"I believe every officer, old or new, should be mandated to have this training."  Officer J. Blanding, Andover Police Dept. ~

"Great training!  Some of the better training I've attended!"  Officer J. Conrad, Rose Hill Police Dept.~

"The instructor was able to bridge the gap between mental health and officer safety.  I would recommend this course to anyone." ~ Lt. B. Buckman, Andover Police Dept. ~


"I think this was great and useful training for any patrol officer.  Anytime any force can be avoided, it is a great thing."  ~ Sgt. J. Lake, Township of Spring Police Dept. ~

"This job gets tougher all the time and this most definitely is a useful and needed class."  ~ Officer C.Hendricks, Allentown Police Dept. ~

"This training was very helpful.  I feel like I understand the overall aspects of good communication better, while still being able to feel like I can maintain safety and effect an ideal outcome of the situation."  ~ Officer R. Lofgran, West Jordan Police Dept. ~

"Simple and real approach.  Everything discussed was pertinent.  Excellent training for non-CIT Officers and a great refresher for veteran and CIT Officers."  ~ Sgt. C. Hamilton, State College Police Dept.~

"Interactive, well put together, and organized.  Very needed in modern police work.  Great training."  ~ Sergeant j. Holt, West Jordan Police Dept. ~

"Excellent training.  All officers could use this training as it applies to every area of law enforcement."  ~ Officer M. Neal, Rose Hill Police Dept. ~


"Most training in dealing with these issues come from mental health experts and not law enforcement.  This (having a law enforcement officer teach this course) made the class more worthwhile  to what we deal with."  ~ Officer R. Rayzor, Paola Police Dept. ~


"All law enforcement officers would benefit greatly from this class."  ~ Officer J. Mundy, Spring Hill Police Dept.~

"This training is up to date and applies to situations police commonly deal with. Ver good and practical.  Every officer should attend."  ~ Lt. J Robertson, West Jordan Police Dept. ~

"Clinical analysis and technique was then applied in practical scenarios. ~ Lt. A. Hausman, Allentown Police Dept.~

"The instructor can teach from a level of having experienced what he teaches.  Invaluable!"  ~ Sergeant C. Edmonds, West Jordan Police Dept. ~


"This training is very useful and important for officers on the street.~ Deputy Chief D. Poore, Paola Police Dept. ~

"Best training I have seen yet on this topic."  ~ Officer A. Dudash, Alhambra Police Dept. ~

To host a training in your area,

please contact Schedule Training for a proposal.  

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